Triage First-Response

The Problem: The Triage Bottleneck The UK legal aid system is at a breaking point. Immigration and human rights lawyers are drowning in a backlog of panicked inquiries from vulnerable people. The current manual triage process is fundamentally broken:

Language Barriers: Inquiries arrive in Arabic, Farsi, Kurdish, and broken English, requiring time-consuming translation before a lawyer even knows what the case is about.

Hidden Ticking Clocks: UK immigration rules have brutal, unforgiving deadlines (e.g., 7 days for detained reviews, 14 days for in-country appeals). These deadlines are often buried in dense, translated text, meaning a lawyer might not spot an urgent case until it’s too late.

Capacity Failures: When a law center is at total capacity, front-desk staff waste hours manually replying to standard inquiries while urgent cases (like imminent deportation or homelessness) get buried at the bottom of the inbox.

What It Does: The Solution Triage First-Response is a targeted, AI-powered intake and routing engine designed to completely eliminate the manual triage bottleneck. It acts as an intelligent frontline for legal aid centers.

Here is exactly how it works:

Multi-Lingual Processing: A client submits their situation in their native language via a simple mobile web form.

Instant AI Analysis: Powered by the Gemini API, the system instantly translates the input to English and cross-references it against strict 2026 UK immigration rules.

Critical Fact Extraction: It automatically flags the "dealbreakers" that lawyers need to know: Is the client currently detained? Are they facing homelessness? What is the exact deadline date for their appeal?

Priority Scoring & Dynamic Routing: The system assigns a strict priority score (URGENT, HIGH, or STANDARD). Crucially, it syncs with the law center's real-time capacity. If the center is "Full," standard cases are automatically signposted to partner charities, while URGENT cases (like imminent removal) bypass the waitlist and are routed directly for immediate attorney review.

It turns hours of manual, stressful sorting into seconds of automated, precision routing—ensuring that the most vulnerable humans get the help they need before the clock runs out.

Multi-Lingual Intake & Translation: Seamlessly accepts complex, unstructured client narratives in Arabic, Farsi, Kurdish, and English, providing lawyers with a clean, translated English summary instantly.

Automated Legal Deadline Calculation: Built-in intelligence that recognizes UK immigration rules (e.g., the 14-day appeal window, 7-day detained review) and calculates impending deadlines based on the dates provided by the client.

Intelligent Priority Scoring: Automatically tags cases as URGENT (red flags: detention, removal, <7 day deadlines), HIGH, or STANDARD, removing human bias and delay from the sorting process.

Dynamic Capacity Routing: Integrates a real-time "Center Capacity" toggle. The AI dynamically alters its signposting logic—routing standard cases to external charities when the center is "Full," while always prioritizing URGENT cases for immediate attorney review regardless of backlog.

Zero-Friction Front-End UI: A lightweight, mobile-responsive intake form designed for traumatized or panicked users to submit their situations without navigating complex legal jargon.