Lawyers are expected to build relationships. Few get to practise.
Client development is a skill. Like any other skill, it requires repetition. Knowing the theory of a great client conversation is not the same as having one. Better questions lead to better relationships. The advisors clients trust aren't the ones with the best answers — they're the ones who ask the right questions. Empathy and curiosity are trainable. They don't emerge from a workshop. They develop through repeated, structured practice with real feedback. One-off training isn't enough. A half-day session doesn't build a habit. Lawyers need a place to practise before the meetings that matter.